Refund policy

Last Updated: 29 August 2025

At The Fifth Watch (“we”, “us”, “our”), we strive to ensure that your order reaches you on time and in excellent condition. Please review our shipping and returns policy below.

Shipping Policy

  • Processing Time: Orders are typically processed within 2–3 business days after payment is received. Orders placed on weekends or public holidays will be processed the next business day.

  • Shipping Fees: Unless otherwise specified at checkout, shipping and handling fees are included in the product price.

  • Delivery Time: Delivery times vary by location. Estimated delivery dates provided at checkout are for guidance only and are not guaranteed.

  • Risk of Loss: Once your order has been shipped, risk of loss or damage passes to you upon delivery by the carrier.

  • Missing or Damaged Orders: If you believe your order is missing or damaged, you must notify us within 30 days of the purchase date by contacting us at hello@thefifthwaatch.com. Claims submitted after this period cannot be accepted.

Returns & Exchanges Policy

  • Eligibility: Items may be returned if they are defective, damaged, or incorrect. Items must be unused, in original packaging, and accompanied by proof of purchase.

  • Return Window: Requests for returns, refunds, or exchanges must be submitted within 30 days of the purchase date.

  • Process: To initiate a return, please email hello@thefifthwaatch.com with your order details and reason for return. We will provide you with return instructions, including the return address.

  • Condition: You are responsible for packaging the product securely to prevent damage in transit. We are not responsible for items lost or damaged during return shipping.

  • Refunds: Refunds will be processed once we have received and inspected the returned product. Refunds may take 5–10 business days to appear on your original payment method.

  • Exchanges: If an item is defective, damaged, or incorrect, we will send you a replacement at no additional cost.

  • Discretion: Refunds and credits are issued at the sole discretion of The Fifth Watch.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return or exchange. These will be clearly indicated at the time of purchase.

Contact Us

If you have any questions about shipping or returns, please contact us:

The Fifth Watch
Email: hello@thefifthwaatch.com